Privacy Policy

Who we are

New Horizon International Media Group Ltd is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 16944978, and we act as a sales agent for women’s denim products supplied to customers and retail partners across Europe.

You can reach us about anything to do with privacy at support@new-horizon.shop.

What we collect

• Order information — the items you buy, the delivery address and the contact details needed to fulfil the order.
• Contact information — your name, email address and telephone number when you write to us or place an order.
• Payment information — handled by the payment provider you choose at checkout. We do not store your card details.
• Technical information — standard server records and cookies needed for the basket, the checkout and the security of the site.

How we use it

• To take, process and deliver your order, and to keep you informed about it.
• To answer questions you send us and to handle returns and exchanges.
• To meet our legal and accounting obligations, including records of sales.
• To keep the site secure and working correctly.

Our lawful bases

We rely on the performance of a contract to process and deliver your order, on our legitimate interests to answer enquiries and keep the site secure, on consent where you have given it, and on legal obligation where records must be kept.

Sharing your information

We share personal information only where it is necessary: with the payment provider that processes your payment, with the delivery service that carries your parcel, and with the suppliers and IT providers that help us operate the shop. We do not sell personal information.

How long we keep it

Order records are kept for as long as we need them for accounting, tax and warranty purposes, and then deleted. Enquiries that do not lead to an order are kept only as long as needed to deal with the question.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask for it to be deleted in certain circumstances, and to object to certain processing. Write to support@new-horizon.shop and we will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office, which regulates data protection in the United Kingdom.

Changes to this policy

If this policy changes, the updated version will be published on this page. It was last reviewed for the current range of products and services offered on this site.